Shipping and returns
Shipping your package
Packages are generally shipped within 2 days of receipt of payment. They are shipped via your chosen carrier with a tracking number and delivered without a signature. Whatever delivery method you choose, we'll send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The box dimensions are appropriate and your items are properly protected.
Return of your package
You have the right to withdraw without giving any reason for 14 days from receipt of the Product or from the date on which you signed the contract for the provision of services.
To exercise your right of withdrawal, you must notify us of your decision by e-mail to [lesfantaisiesdefa@outlook.com] within the allotted time, using the following form attached to these Conditions as Annex 1. If you contact us by e-mail, we will acknowledge receipt of your withdrawal.
You must return the Products as soon as possible, in any case within 14 days of notification of your withdrawal. Upon receipt of the Product, we will issue a full refund within 14 days, with the exception of return costs, which will remain your responsibility.
In addition, please note that the following Products cannot be returned: [digital products].
Shipping cost
In Belgium
We ship your orders throughout Belgium :
| Carrier logo | Delivery service | Prices |
|---|---|---|
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Bpost | From € 8.00 |
 |
Mondial Relay in relay point | From € 33.75 |
|
Mondial Relay at home | From € 5.00 |
 |
Click and collect | Free |
In France
We ship your orders throughout France:
| Carrier logo | Delivery service | Prices |
|---|---|---|
|
Mondial Relay in relay point | From € 6.10 |
 |
DPD | From € 17.24 |
In Luxembourg
We ship your orders throughout Luxembourg :
| Carrier logo | Delivery service | Prices |
|---|---|---|
|
Mondial Relay in relay point | From € 3.75 |
|
Mondial Relay at home | From € 9.50 |
|
DPD | From € 15.73 |
In the Netherlands
We ship your orders throughout the Netherlands :
| Logo transporteur | Service de livraison | Tarifs |
|---|---|---|
|
Mondial Relay in relay point | From € 6.10 |
|
Mondial Relay at home | From € 7.00 |
|
DPD | From € 15.26 |